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The storage hosted on your network is a service you provide to your end users. The right way to think about it and its management is not as hardware, but as a consumer service offering. Once you frame it this way, you manage it differently. The key to success in running this service offering is the same as with any other service - keep the client informed and engaged throughout the process. Here is a best practice way to do this.
Key Issues in Storage Resource Reporting
The Storage resources on your network are one of its most costly components and a critical service for your clients. Preserving its performance and contents is critical to the survival of your business. In spite of this, many institutions do little more to maintain their investments than write backup tapes by role. The general perception that storage costs little is false. A management strategy of benign neglect is unnecessarily risky and not cost effective. This paper discusses the key issues that underlie Storage Resource Management and provides a framework for addressing them.
NTPS and NetApp Extend Universal User-based Management
Understanding the User Aspect of Storage Management
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